arceus Casino & Sportsbook Data Care

This page describes what we collect when you use arceus and how we keep that data protected. We treat your personal information — your name, email, phone, identity documents, and payment details — as sensitive. Our privacy practices reflect Indonesian data protection standards and international best practices.

When you create an arceus account, we ask for your email and phone number. Before your first withdrawal, we collect identity information (government ID, date of birth, address) as part of Know Your Customer (KYC) verification. We also track your login history, device information, IP address, and betting activity on our platform. All this data is encrypted and stored on secure servers.

We do not sell your data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), our fraud-prevention partner, and authorities where required by law. This document explains our complete data handling process.

What Data We Collect on arceus

We collect data in several categories. First, account information: your email, phone number, username, password (encrypted), and preferred language. Second, identity data for KYC verification: full legal name, date of birth, national ID or passport number, and address. Third, payment information: your bank account number, e-wallet identifiers (for DANA, e-wallet, mobile banking, local payment, online payment), and e-wallet details.

Fourth, activity logs: your login times and locations (IP address, city, device type), betting history (timestamps, game names, wager amounts, outcomes), and deposit and withdrawal transactions. Fifth, device and browser data: your phone model, operating system version, browser type, and unique device identifier. Sixth, support interactions: your messages to our live chat or email, and our responses.

We do not require your age explicitly, but we infer it from your government-issued ID during KYC. We do not collect your credit card number directly — payment processors store that. We do not record your camera or microphone unless you choose to enable them for live-dealer video streams on arceus.

How We Use Your Data on arceus

We use your data for six primary purposes. First, account management: we authenticate your login, reset your password, and manage your balance and transaction history. Second, KYC and compliance: we verify your identity to prevent fraud and comply with anti-money-laundering (AML) regulations. Our KYC process is mandatory before withdrawals.

Third, payment processing: we share your bank account or e-wallet details with payment providers to confirm deposits and execute withdrawals. We send transaction data to mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment only. Fourth, fraud prevention: we monitor for suspicious patterns, duplicate accounts, and unauthorized access. Fifth, customer support: we use your data to respond to your inquiries via live chat or email.

Sixth, legal compliance: we retain records for regulatory review and report suspicious activity to authorities where required by law. We do not use your data for marketing without your explicit consent. If you opt into promotional emails or push notifications, you can disable them anytime in your account settings.

Data processing note: Our arceus servers process data in compliance with Indonesian law. Some data may be stored on servers outside Indonesia for backup and redundancy; all transfers use encryption.

Third-Party Processors & Data Sharing

We work with third parties to operate arceus. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your account and transaction details to confirm deposits and withdrawals. We do not control their privacy practices; read their policies for details.

We use a fraud-detection service that analyzes your IP address, device, and behavioral patterns to flag risky accounts. This service does not store your personal name or identity document — only anonymized risk scores. We also work with hosting providers and backup services that have access to encrypted data but cannot read it.

We do not sell your data. We do not share it with advertisers, data brokers, or insurance companies. We may disclose information to police, tax authorities, or financial regulators if required by law or a valid court order. We notify you of such requests where legally permitted to do so.

Your Rights on arceus

You have the right to access, correct, and delete your personal data on arceus. To request a copy of your data, contact our support team via live chat or email. We provide it in standard format within a reasonable timeframe. To correct inaccurate information (e.g., your address changed), update it in your account settings or request our help.

You can request deletion of non-essential records — things like your device history or interaction logs — anytime. We will retain core data (name, ID, transaction history) for as long as your account is active and for a period thereafter as required by law. You cannot delete transaction records because we must retain them for financial compliance.

You have the right to object to certain processing. For example, if you do not consent to fraud-detection analysis, contact our support team. We will discuss alternatives, though some restrictions may apply. You can also withdraw from promotional communications anytime via your notification settings.

Account closure: If you request permanent account closure on arceus, we delete your account data except transaction history, which we retain for regulatory purposes.

Cookies & Tracking Technologies

Our arceus platform uses cookies to store your login session and remember your preferences. A session cookie logs you in; it expires when you close your browser. A preference cookie remembers your language and notification settings; it persists for months unless you clear your browser data.

We use analytics to understand how users navigate arceus — which games are popular, where players encounter errors, how long they spend on each page. This data is anonymized; we do not link it to your personal identity. Analytics help us improve the user experience on mobile and desktop.

We do not use third-party tracking pixels or social media cookies on arceus. We do not serve targeted advertisements based on your behavior. You can disable cookies in your browser settings, though this may break login and personalization features.

Data Security & Encryption

We protect your data using industry-standard encryption. All communication between your phone or browser and our arceus servers uses HTTPS (TLS 1.2 or higher). Your password is hashed — we never store it in plain text. Your identity document and payment details are encrypted at rest.

We limit staff access to personal data. Only our KYC team, payment operations team, and support staff see sensitive information, and only when necessary. We audit access logs quarterly and investigate unusual activity.

We conduct regular security testing and maintain firewalls and intrusion detection systems. Despite these measures, no system is non-specific info secure. If we detect a data breach, we notify affected users via email within a reasonable timeframe and report to authorities as required by law.

Data Retention on arceus

We retain your account data for as long as your account is active. If you close your account, we delete most personal information within months, except:

Transaction records (deposits, withdrawals, wagers) — retained for seven years for financial compliance
Identity documents — retained for two years after account closure to prevent re-registration abuse
Support tickets and chat logs — retained for one year for dispute resolution

We delete analytics data after twelve months. We purge inactive account logs after two years. If you request data deletion before your account closes, we process that request subject to legal retention requirements.

International Data Transfers

Our arceus infrastructure spans multiple countries. Your data may be stored on servers in Indonesia, Singapore, or other regions for performance and redundancy. All transfers use encryption, and we maintain the same security standards regardless of location. Your data is protected under Indonesian privacy law; if servers are overseas, we implement additional safeguards.

Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may process data in their own jurisdictions. We do not control their servers; their privacy policies apply to their processing.

Contact Us About Your Data

If you have questions about how we handle your data on arceus, contact our support team. We respond via email or live chat within a reasonable timeframe. You can request a copy of your data, ask for corrections, or file a complaint.

If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority. In Indonesia, that is the Ministry of Communication and Informatics or relevant provincial body. You may also contact our management team for escalation.

This privacy policy reflects our current practices. We update it periodically and notify you of material changes via email or in-app alert. Your continued use of arceus after an update means you accept the new policy.